Reference

Legal positioning and player rights

We operate where local law permits and set out how your account, deposits via Touch 'n Go eWallet, Boost and GrabPay, and personal data are handled under that framework. Every policy below reflects the jurisdiction-dependent nature of online gaming in Malaysia.

Jurisdiction-dependent accessPlayer rights outlinedData handling transparentLive casino and slots
corneo888 Legal positioning and player rights
DATA & SECURITY

How we handle your information

We built account security and data practices around what Malaysia players expect — transparent handling, straightforward contact paths, and controls that let you see and manage what we store. Below are the commitments we make and the technical measures that back them.

Data we collect

When you register we ask for your name, mobile number, date of birth and a payment-method identifier so we can verify your age and process Touch 'n Go eWallet, Boost or GrabPay deposits; we also log your IP address and device type to detect unusual login patterns and keep your account secure.

Cookies and sessions

A session cookie keeps you logged in when you switch from the Royal Baccarat table on mobile to the Football Sportsbook on desktop; we also use analytics cookies to see which game categories get the most traffic so we can prioritise server capacity and lobby layout for Malaysia hours.

Retention and deletion

Transaction records stay in our system for the period local financial and dispute-resolution rules require, typically several years; personal profile data is deleted within ninety days of an account-closure request unless a legal hold applies, and you can request early deletion by contacting support with your username and reason.

Who to contact

If you want to update your mobile number, download your deposit history, ask how long we keep chat logs, or request full account deletion, use the live-chat legal topic or the Account > Privacy & Data page; both paths reach the compliance team who handle these requests daily and can confirm timelines.

POLICY CONTACT

Reach us about legal or data questions

If you have a question about how we handle your data, want to request a copy of what we hold, or need clarification on access eligibility, these channels connect you to the compliance and account-security teams who can answer.

Team online

Live chat

Open the chat icon in the lobby footer and select the legal or account-data topic from the menu; an agent will join within minutes to walk you through your request or explain the policy point you are asking about.

Account settings

Tap your profile avatar, then Account > Privacy & Data; from there you can download a summary of stored information, request corrections, or submit a formal data-deletion request that our compliance team will process within the timeframe local law requires.

Email enquiry

Send your question to the support email shown in the lobby footer, reference your account username and the specific policy section, and you will receive a written reply within two business days outlining next steps or the answer you need.

Legal and data questions answered

We do not claim a specific licence authority or number. Access depends on whether local law in your region permits online gaming, and you are responsible for confirming your own eligibility before opening an account.

We collect your name, mobile number, date of birth, payment-method reference for Touch 'n Go eWallet, Boost or GrabPay, plus IP address and device type so we can verify your age, process deposits and detect unusual account activity.

Transaction records stay for the period local financial and dispute rules require, usually several years; chat logs are retained for a shorter window to resolve support tickets, and both can be requested or deleted through the Account > Privacy & Data page.

Yes. Go to your profile avatar, select Account > Privacy & Data, then tap Download My Data; we will compile your profile details, deposit history and chat transcripts into a file you can save within two business days.

Use the live-chat legal topic or the Account > Privacy & Data form to submit a closure request with your username; compliance will confirm receipt, settle any pending withdrawals, and delete your profile data within ninety days unless a legal hold applies.

If local law changes and we can no longer serve your region, we will notify you by email and mobile, freeze new deposits, allow you to withdraw your balance, and then delete your account data according to the same ninety-day timeline and legal-hold rules described above.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.